Privacy policy

PRIVACY POLICY

  • INTRODUCTION


    • This domain name https://Simply Nam.com/ (“Platform”) is owned and operated by Simply Nam Beauty Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at Office No. 202, 2nd Floor, NN Towers, 13th Road, Khar (West), Mumbai – 400052 (“Simply Nam”, “Company”, “we”, “us”, or “our”).


    • Simply Nam is committed to protecting privacy, confidentiality, and security of information provided by users of the Platform. This Privacy Policy (“Policy”) describes the manner in which Simply Nam collects, stores, uses, processes, discloses, and protects information obtained from users in compliance with applicable Indian laws, including but not limited to the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable data protection regulations.


    • This Policy forms an integral part of the Terms of Services(“Terms”) and shall be read harmoniously with the Terms of Use, Refund Policy, Shipping Policy and other consumer-facing disclosures issued by Simply Nam as required under applicable law. In the event of any inconsistency between this Policy and the Terms, the decision and interpretation of Simply Nam shall be final and binding.


    • By accessing, browsing, or using the Platform, or by providing any information to Simply Nam, you acknowledge that you have read, understood, and agreed to be bound by this Policy.


  • LEGAL NATURE & APPLICABILITY


    • This Policy constitutes a legally binding electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures.


    • By accepting this Policy or by accessing or using the Platform, you provide free, specific, informed, unconditional and unambiguous consent to Simply Nam and understand and agree to the collection, use, sharing and processing of personal information as described herein.
    • If you provide Simply Nam with personal information about someone else, you confirm that
    • (a) such information is accurate and up-to-date;
    • (b) such person is aware that you have provided their information; and
    • (c) they consent to both, the disclosure and the use/processing of their information in accordance with this Policy.
    • This Policy applies to all the current and former visitors, users and others who access the Platform.






Simply Nam reserves the unrestricted right to modify, amend, or update this Policy at its sole discretion. Continued use of the Platform following such changes constitutes acceptance of the revised Policy.

  • CONSENT


    • By performing any affirmative act such as registration, purchase, browsing, or communication through the Platform, you expressly provide free, informed, specific, unconditional, and unambiguous consent to the collection, processing, storage, use, and disclosure of your information in accordance with this Policy.


    • You have the right to withdraw consent at any time under the DPDP Act by contacting [community@Simply Nam.com]. You acknowledge that withdrawal of consent may result in suspension or termination of access to the Platform and its services. Withdrawal of consent shall not affect the lawfulness of any processing of personal data carried out prior to such withdrawal, or processing required for compliance with legal obligations.


  • TYPES OF INFORMATION COLLECTED


    • Personal Information


      • Information capable of identifying an individual, including but not limited to: - Name, age, gender - Contact details (email, phone number) - Shipping and billing address - Payment-related details (processed via authorized third-party gateways) - Date of birth/anniversary (if voluntarily provided). Certain information such as financial information and health-related disclosures (if voluntarily provided in product consultations) may constitute “Sensitive Personal Data” under the IT Rules and shall be processed in accordance with enhanced security standards.


    • Non-Personal Information


      • Technical and statistical data such as IP address, browser type, device information, operating system, access times, and referring URLs.


    • Usage Information


      • Usage Information includes without limitation all data and information collected automatically through the Platform (or through the third party analytics service providers), by use and access of the Platform in the nature of system administrative data, statistical and demographical data, and operational information and data generated by or characterizing use of the Platform including without limitation Non-Personal Information, cookies, Platform traffic, time spent on the Platform, number of visits to the Platform and other similar information and behaviour indicating the mode and manner of use of the Platform (hereinafter referred to as the “Usage Information”).
      • Personal Information, Non-Personal Information and Usage Information collectively referred to as “Information”.


  • COLLECTION OF INFORMATION


    • Information is collected when you:


  • Register or place an order;
  • Update account details;
  • Participate in promotions, surveys, or campaigns;
  • Communicate with customer support;
  • Use or browse the Platform.


    • You acknowledge that all Information is provided voluntarily and without coercion. The Company does not collect personal data beyond what is necessary for the purpose, in compliance with the principle of data minimization under the DPDP Act.


  • USE OF INFORMATION


    • Simply Nam may use Information for:


  • Account creation and management;
  • Order processing, payment verification, and delivery;
  • Customer support and grievance redressal;
  • Marketing, promotions, and brand communication (subject to opt-out);
  • Improving Platform functionality, security, and user experience;
  • Legal compliance, fraud prevention, and enforcement of rights.


    • Simply Nam reserves the right to use anonymized and aggregated data for analytics, research, and commercial insights, service announcements, product safety notices, or policy updates. In compliance with the Consumer Protection (E-Commerce) Rules, 2020, personal information shall not be used for unfair trade practices, misleading advertisements, or manipulation of prices. Profiling, if undertaken for targeted advertising, shall be based on consent and subject to opt-out mechanism.   


  • DISCLOSURE & SHARING OF INFORMATION


    • Information may be shared strictly on a need-to-know basis with:


  • Employees, agents, and contractors;
  • Logistics providers, payment, IT service providers, analytics, payment gateways and marketing partners;
  • Government or regulatory authorities when required by law;
  • - Successor entities in case of merger, acquisition, or restructuring.
    • Simply Nam disclaims liability for misuse of Information by third parties beyond its reasonable control.


  • THIRD-PARTY LINKS & SERVICES


    • The Platform may contain links to third-party websites or services. Simply Nam does not control or endorse such third parties and is not responsible for their privacy practices. Users are advised to review third-party privacy policies independently. All third-party processors are contractually bound to implement reasonable security practices and process data only on documented instructions of the Company, in compliance with Section 8 of the DPDP Act.  In case of cross-border transfer of digital personal data, such transfer shall be subject to restrictions notified by the Central Government under the DPDP Act.


  • DATA RETENTION


    • Information shall be retained only for as long as necessary to fulfill lawful business purposes or as required under applicable law. Simply Nam may retain anonymized data indefinitely.


  • USER RIGHTS


    • Subject to applicable law, you may:


  • Request access summary of personal data
  • Seek correction or erasure
  • Withdraw consent
  • Nominate another individual to exercise rights in case of death or incapacity
  • Grievance redressal


    • Simply Nam reserves the right to deny requests that are unlawful, excessive, or infringe upon third-party rights.

  • SECURITY MEASURES


    • Simply Nam employs:


  • Encryption
  • Access controls
  • Secure servers


    • The Company implements reasonable security practices as prescribed under ISO/IEC 27001 or equivalent standards as required under the IT Rules, 2011.


    • In the event of a personal data breach, the Company shall notify the Data Protection Board of India and affected Data Principals where required under the DPDP Act.


    • Simply Nam employs industry-standard physical, technical, and administrative safeguards. However, no system is completely secure, and Simply Nam expressly disclaims liability for unauthorized access beyond reasonable control.

Users are solely responsible for maintaining account confidential.


  • LIMITATION OF LIABILITY


    • Simply Nam shall not be liable for any indirect, incidental, consequential, punitive, or economic losses arising from use or inability to use the Platform or from data breaches beyond reasonable control.


  • GOVERNING LAW & JURISDICTION


    • This Policy shall be governed by the laws of India. Courts at Mumbai, Maharashtra shall have exclusive jurisdiction. Disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996.


  • GRIEVANCE OFFICER

Name: Harshita Abhichandani
Email: support@Simply Nam.com
Phone: +91 86578 61445

  • CONTACT INFORMATION

Customer Support: Monday–Saturday, 10:00 AM – 8:00 PM
Email: community@Simply Nam.com
Registered Office: Office No. 202, 2nd Floor, NN Towers, 13th Road, Khar (West), Mumbai – 400052

In compliance with Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020, grievances shall be acknowledged within 48 hours and redressed within one month from the date of receipt.

  • COMPLIANCE WITH INDIA DIGITAL PERSONAL DATA PROTECTION ACT, 2023


    • Simply Nam confirms that it processes Digital Personal Data in accordance with the Digital Personal Data Protection Act, 2023 and rules framed thereunder. For the purposes of the DPDP Act: - Simply Nam acts as a Data Fiduciary; - Users act as Data Principals.


    • Personal Data shall be processed only for lawful purposes, with valid consent or other lawful grounds. Users may exercise their rights to access, correction, erasure, grievance redressal, and nomination by contacting community@Simply Nam.com. Simply Nam reserves the right to retain data as required by law or for legitimate business purposes.


  • COOKIE POLICY (SUMMARY)


    • The Platform uses essential, functional, analytics, and marketing cookies. By continuing to browse or use the Platform, you consent to the use of cookies unless disabled via browser settings. Disabling cookies may impact Platform functionality. Third-party cookies are governed by respective third-party policies.

  • CONSUMER-FRIENDLY PRIVACY SUMMARY (NON-BINDING)


  • We collect only what is needed to process orders and improve the experience.
  • Payments are processed securely via trusted partners.
  • You can opt out of marketing anytime.
  • We never sell your personal data.
  • You control your data, subject to legal requirements.