Refund policy

REFUND, CANCELLATION, RETURN & WARRANTY POLICY

  • INTRODUCTION AND SCOPE


    • This Refund, Cancellation, Return & Warranty Policy (“Policy”) governs all purchases made on  https://Simply Nam.com/ (“Platform”), which is owned and operated by Simply Nam Wellness Ventures Private Limited, a company incorporated under the Companies Act, 2013 (“Simply Nam”, “Company”, “We”, “Us”, or “Our”).


    • By placing an order on the Platform, the customer (“Customer”, “You”, or “Your”) expressly acknowledges, understands, and agrees to be bound by this Policy without exception.


    • Orders placed through third-party marketplace platforms are governed by the respective marketplace’s return, refund, and cancellation policies. Simply Nam shall not be responsible for processing refunds directly for such orders unless expressly required under the applicable marketplace policy.



  • CANCELLATION POLICY


    • Cancellation by Simply Nam


      • Simply Nam reserves the absolute and unconditional right to cancel any Order, in whole or in part for valid and bona fide reasons, including but not limited to the following circumstances:


  • Non-availability of Products or Services
  • Quantity limitations
  • Pricing, typographical, or listing errors
  • Payment verification failures
  • Suspected fraud or misuse
  • Operational constraints
  • Regulatory or legal restrictions
  • Force Majeure Events (including but not limited to natural disasters, pandemics, strikes, governmental actions, logistics disruptions, or system failures)


      • In such cases, if payment has already been received, the refund (if any) shall be processed strictly in accordance with this Policy.


      • Where cancellation occurs due to force majeure events, fulfilment impossibility, or circumstances beyond reasonable control of Simply Nam, any refund obligation shall arise solely in accordance with the refund provisions contained in this Policy.


    • Cancellation by Customer


      • Pre-Dispatch Cancellation: Customers may request cancellation of an Order prior to dispatch of the Product(s) from Simply Nam’s warehouse. Once an Order has been dispatched, it shall ordinarily not be eligible for cancellation, except as may be required under applicable law.


      • Mode and Timing of Cancellation Requests: Cancellation requests must be submitted by emailing community@Simply Nam.com between Monday to Saturday, 10:00 AM to 8:00 PM (IST). Requests received outside these hours shall be processed on the next working day.


      • Processing of Cancellation Requests: All cancellation requests shall be reviewed by Simply Nam based on the status of the Order at the time the request is received. Acceptance or rejection of a cancellation request shall be determined solely by Simply Nam and shall depend on whether the Order has already been processed or dispatched and other operational considerations, acting reasonable and in good faith.


      • The determination by Simply Nam regarding the processing, dispatch status, or eligibility of an order for cancellation shall be final and binding.


      • Orders placed under combo product packs, or promotional bundles cannot be partially cancelled. Any cancellation request shall result in cancellation of the entire bundle only, subject to approval.


    • Promotional Codes & Offers


      • Promotional codes, discounts, free gifts, or bundled offers are non-transferable and non-reusable.


      • In case of cancellation (by Customer or Simply Nam), all associated promotional benefits stand forfeited permanently, without exception or compensation.


  • RETURN, REPLACEMENT & REFUND TERMS


Third-Party Platform Purchases

For any returns, replacements, refunds, cancellations, or other order-related concerns pertaining to products purchased through websites, marketplaces, or platforms other than the official Simply Nam website, customers are requested to directly contact the respective platform, marketplace, or seller from whom the purchase was made.

Orders placed through third-party platforms are governed by the respective platform’s terms, policies, and customer support processes. Accordingly, Simply Nam may not have direct access or authority to initiate, process, or modify any return, replacement, refund, exchange, cancellation, or order-related request for such purchases. Customers are advised to review and comply with the applicable policies of the concerned platform at the time of purchase.



    • No Return / No Replacement – Hygiene Products


      • Due to the nature of the Products sold on the Platform, no returns or replacements are permitted for Products that are:


  • Opened
  • Partially used
  • Fully used
  • Tampered with


      • Except as expressly provided under Clause 3.2 (Defective Delivery – Limited Exception), all sales made through the Platform shall be deemed final, and no returns, exchanges, or refunds shall be permitted.


      • This condition applies irrespective of the reason claimed by the Customer.


    • Defective Delivery – Limited Exception


      • A return or replacement request shall be permitted only in case of a defective delivery, situations where the product delivered is defective, spurious, damaged in transit, materially different from the product ordered, or otherwise not as described on the Platform, subject to strict compliance with the conditions below:


  • The request must be raised within 48 (Forty-Eight) hours from the time of delivery (“Defective Delivery Return Window”).
  • A continuous, clear, and unedited unboxing video must be recorded from the moment the package seal is first opened.
  • The unboxing video must clearly depict:
  • The outer packaging
  • The tamper seal
  • The Product
  • The alleged defect or damage


  • The video and supporting images must be submitted along with the request.


      • Failure to comply with any of the above shall result in automatic rejection.


      • All return or replacement requests must be submitted using the Customer’s registered email address associated with the Order. Requests submitted through unregistered or third-party email addresses may not be processed.


      • Where a return or replacement request is approved, Simply Nam may arrange reverse logistics for collection of the Product. Any applicable reverse shipping or logistics charges may be borne by the Customer or adjusted against the refund or store credit, at the discretion of Simply Nam, except where the Product is confirmed to be defective, in which case Simply Nam shall bear such charges.


      • For clarity and transparency, return shipping costs shall be allocated as follows:


  • Where the Product delivered is confirmed to be defective, damaged in transit, or is materially different from the Product ordered, the Company shall bear the cost of reverse logistics or reimburse reasonable shipping costs incurred by the Customer.


      • If the Customer’s location falls outside the serviceable area of Simply Nam’s logistics partners, the Customer may be required to ship the product back to the designated address communicated by Simply Nam. In such cases, Simply Nam may reimburse reasonable shipping costs up to a maximum amount determined by the Company.


    • Grounds for Rejection of Return / Replacement


      • Simply Nam shall not process any return or replacement request if;


  • The Product has been used, altered, or tampered with
  • The Product condition does not match the unboxing evidence
  • Original packaging, tags, labels, samples, or freebies are missing
  • The visual evidence is unclear, edited, insufficient, or unsatisfactory
  • The request is raised after the Defective Delivery Return Window
  • The seal was accepted in a damaged or tampered condition


      • The decision of Simply Nam in this regard shall be final, conclusive, and non-challengeable.


    • Non-Delivery Claims


      • If a Customer receives confirmation that an order has been delivered but claims that the order was not received, the Customer must notify Simply Nam within twenty-four (24) hours of such delivery notification. Simply Nam shall investigate the matter with the logistics partner and determine the appropriate resolution based on the findings of such investigation.


  • PRODUCT WARRANTY (ELECTRONIC PRODUCTS ONLY)


    • Electronic Products carry a 100-day limited warranty against manufacturing defects from the date of delivery.


    • Warranty claims must be supported with clear images and videos and must also be accompanied by valid proof of purchase or order confirmation issued by the Platform. Submission of a valid proof of purchase or invoice shall be mandatory for all warranty claims, including those relating to purchases made through third-party marketplaces.


    • The warranty does not cover:


  • Misuse, abuse, negligence, or tampering
  • Improper storage or handling
  • Normal wear and tear
  • Third-party repairs or modifications
  • Physical or cosmetic damage
  • Missing essential components or accessories originally supplied with the product.
  • Damage caused by environmental exposure including but not limited to water contact, excessive moisture, liquid exposure, dust accumulation, or storage in extreme temperature conditions.


    • Replacement, if approved, shall be limited strictly to the defective component, not the entire Product.


    • Cosmetic defects or non-functional issues relating to appearance, finishing, or external components must be reported within forty-eight (48) hours from delivery and shall not be covered under the standard warranty period if reported thereafter.


    • Warranties do not extend to the accessories supplied with the Product. Upon verification of a valid warranty claim, Simply Nam may, at its sole discretion, provide a replacement of the defective component, or a product of equivalent functionality where the original model is unavailable.


  • TAMPER-PROOF PACKAGING CONDITION


    • All Products are shipped in tamper-evident packaging.


  • Customers are strongly advised not to accept any package that appears damaged or tampered.


  • Acceptance of such a package automatically disqualifies the Customer from any return, replacement, or refund claim.


  • Acceptance of such a package by the Customer shall constitute confirmation that the external packaging was received in satisfactory condition, unless contemporaneously recorded and reported at the time of delivery.


    • Customers are advised to inspect the package immediately upon delivery and report any visible damage, tampering, or discrepancy at the time of delivery or within forty-eight (48) hours thereafter in accordance with the procedure specified under Clause 3.2.


  • REFUND ELIGIBILITY & MODE


    • Refunds are applicable only in the following cases:
  • Order cancelled by Simply Nam
  • Approved return where replacement is not possible or not requested


    • Refunds are processed only after warehouse verification. Approved refunds or store credits shall ordinarily be processed within 7 (Seven) to 10 (Ten) business days from the date of successful verification of the returned product at Simply Nam’s warehouse and shall be effected in accordance with applicable Reserve Bank of India regulations and payment system guidelines governing refund processing. If, upon inspection, the returned product is found not to have any defect or discrepancy, Simply Nam reserves the right to return the product to the Customer and may recover applicable re-shipping or handling charges.


    • Refunds shall ordinarily be issued to the original mode of payment/instrument. Store credit may be provided only where (i) the Customer opts for it, or (ii) the original instrument no longer supports refund (e.g. expired card/closed account) and the Customer consents to store credit. For COD orders the Customer may be required to provide valid banking details to process the refund.


    • For damaged or defective product cases, Cash on Delivery (COD) orders will not be eligible for a monetary refund. In such instances, customers will be offered either a replacement product or store credit/gift card of equivalent value, subject to verification and approval by the concerned team.


    • Store Credit shall remain valid for a period of twelve (12) months from the date of issuance unless otherwise specified.


    • Store Credit Terms


  • 1 store credit = INR 1
  • Store Credit:

Is non-transferable

Has no cash value

Cannot be encashed

Is linked to the Customer’s account

  • Partial utilization is permitted.
  • Any unused balance remains available for future purchases.


    • In the event a replacement product supplied under a verified warranty claim is subsequently determined to have a confirmed manufacturing defect, Simply Nam may, at its sole discretion and subject to verification, process a refund in accordance with this Policy, which shall constitute full and final settlement of the Customer’s claim.


  • ONE-TIME CLAIM LIMITATION


    • Each Product is eligible for only one (1) return or replacement.


    • Once a product has been returned or replaced, no further return or replacement claims under Clause 3, shall be entertained in respect of the same product, and the transaction shall be deemed final and conclusively settled.


  • DISCRETION IN POLICY ADMINISTRATION


    • The Customer expressly agrees that:


  • All decisions taken by Simply Nam under this Policy shall be exercised reasonably and in good faith, having regard to operational, commercial, and regulatory considerations;
  • Such decisions are final, binding, and non-appealable; and
  • The Customer waives all rights to dispute, challenge, or initiate proceedings against Simply Nam in relation to this Policy, except as required under mandatory law.


  • POLICY AMENDMENT


    • Simply Nam reserves the right to modify, amend, or replace this Policy at any time without prior notice.
    • The version published on the Platform shall be deemed the latest and enforceable version.


  • DISPUTE RESOLUTION, ARBITRATION & EXCLUSIVE JURISDICTION


    • Amicable Resolution (Mandatory First Step): In the event of any dispute, controversy, claim, or disagreement of any nature whatsoever arising out of or in connection with this Policy, the Products, the Platform, or the relationship between the Customer and Simply Nam (“Dispute”), the Customer agrees to first attempt resolution by written communication to community@Simply Nam.com. Simply Nam shall be provided a minimum period of thirty (30) days from receipt of such written notice to resolve the Dispute amicably. No legal or arbitration proceedings shall be initiated before expiry of this period, except where mandatory law requires otherwise.


    • Binding Arbitration: If the Dispute is not resolved amicably within the above period, the Dispute shall be referred to and finally resolved by arbitration, in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.


  • The arbitration shall be conducted by a sole arbitrator, appointed in accordance with the Arbitration and Conciliation Act, 1996..
  • The Customer expressly waives any right to object to such appointment.
  • The arbitration proceedings shall be conducted in the English language.
  • The seat and venue of arbitration shall be Mumbai, Maharashtra, India.
  • The arbitral award shall be final, binding, and enforceable, and may be enforced in any court of competent jurisdiction.


    • Costs of Arbitration: Unless otherwise determined by the arbitrator:


  • Each Party shall bear its own legal costs.
  • Arbitration fees and administrative costs shall be borne as directed by the arbitrator.
  • Simply Nam reserves the right to recover costs in cases of frivolous, malicious, or bad-faith claims.


    • Injunctive & Equitable Relief: Notwithstanding the above arbitration clause, Simply Nam shall retain the unrestricted right to approach any court of competent jurisdiction for interim, injunctive, or equitable relief, including but not limited to protection of intellectual property, confidential information, fraud prevention, or misuse of the Platform.


    • Exclusive Jurisdiction (Subject to Mandatory Law): Subject to applicable consumer protection laws and mandatory statutory provisions, the courts at Mumbai, Maharashtra, India shall have exclusive jurisdiction over


  • Any Dispute not capable of arbitration
  • Enforcement of arbitral awards
  • Interim or injunctive relief
  • Any proceedings arising out of or relating to this Policy


    • The Customer irrevocably submits to such exclusive jurisdiction and waives any objection on the grounds of inconvenience or lack of jurisdiction.


    • Waiver of Class Actions & Representative Claims: To the fullest extent permitted by law:


  • The Customer agrees that all Disputes shall be resolved on an individual basis only
  • The Customer waives the right to participate in or initiate:


  • Class actions
  • Collective proceedings
  • Representative claims
  • Public interest litigation in relation to this Policy


    • Survival


The provisions relating to dispute resolution, arbitration, jurisdiction, waiver of class actions, and all rights and obligations intended by their nature to survive shall survive termination, cancellation, refund, replacement, or completion of any transaction.


Capitalized terms used herein but not defined shall have the same meaning as ascribed to it under ‘Terms of Services.’