Shipping policy

SHIPPING & DELIVERY POLICY

  • Introduction and Shipping Operations


    • This domain name https://Simply Nam.com/ (hereinafter, the “Platform”) is owned and operated by Simply Nam Wellness Ventures Private Limited (hereinafter referred to as “Simply Nam”).  Simply Nam, operated by Simply Nam, facilitates the shipping and delivery of its Products by partnering with independent third-party logistics and courier service providers (“Delivery Partners”).


    • By placing an Order on the Platform, the Customer authorizes Simply Nam to engage Delivery Partners to effectuate Product shipping and delivery. To ensure the most efficient delivery, shipping is automatically assigned to the best-suited delivery service for the Customer’s specific pincode at the time of dispatch. Simply Nam shall provide the details of the Delivery Partner and shipment tracking information once the Order has been processed, in accordance with applicable laws and regulations.


  • Delivery Timelines


    • The estimated delivery time for Orders is 2 (two) to 5 (five) working days, depending on Customer’s specific pin code. While Simply Nam’s standard outer limit for delivery remains 10 (ten) business days, most orders are fulfilled within this shorter window.


  • Exclusions & Tracking


    • Please note that this timeframe excludes public holidays. Once the Order is shipped from our end, the customer will receive a tracking link containing the estimated time of arrival (ETA). While we make every effort to ensure delivery within this estimated timeframe, the Customer acknowledges that we rely on external logistic partners, and these timelines are indicative and not guaranteed.


  • Accurate Shipping Information


    • The Customer agrees and acknowledges to provide accurate, complete, and up-to-date shipping information to enable Simply Nam to effectuate timely delivery. This includes but is not limited to:


  • Full name and contact details;
  • accurate and complete shipping and billing addresses;
  • relevant landmarks (if any) and valid postal (PIN) codes.


    • The Customer understands and agrees that Simply Nam shall not be liable in any manner for any delivery failures or delays arising due to:


  • Incorrect, incomplete, or outdated shipping information provided by the Customer;
  • the Customer’s unavailability at the designated delivery address; or
  • refusal to accept the shipment at the time of delivery.
  • Cash on Delivery (COD) Orders


    • For Cash on Delivery (“COD”) Orders, a One-Time Password (“OTP”) may be shared with the Customer prior to or at the time of delivery. The Customer will be asked to share this OTP with the Delivery Partner. Once the correct OTP is entered and payment is made, the Delivery Partner will deliver the Product. Sharing the OTP shall constitute confirmation of delivery, subject to the Customer’s statutory rights. The Customer acknowledges that the Delivery Partner is authorized to collect cash on Simply Nam’s behalf for COD Orders.


  • Third-Party Liability and Limitations


    • While Simply Nam endeavours to ensure prompt handover of the Customer’s Order, Simply Nam does not assume responsibility for delays caused by the third-party delivery partners. Once a shipment has been handed over to the carrier, it enters an external logistics network where Simply Nam has limited control over on-ground operations.


    • Simply Nam shall not be liable for delays or failures arising due to factors beyond its reasonable control, including but not limited to:
  • Service interruptions, transit delays, or route constraints faced by the Delivery Partner;
  • wrong delivery caused by erroneous routing by the carrier;
  • acts or omissions of the Delivery Partner or its personnel that are not attributable to Simply Nam’s directions.
    • Simply Nam remains committed to assisting customers in resolving delivery-related issues and may coordinate with the Delivery Partner on a best-effort basis. Any instances of tampering, product damage, or delivery fraud will be investigated and addressed in accordance with applicable laws and Simply Nam’s policy.


    • By completing the purchase, the Customer acknowledges that these external turnaround times are outside Simply Nam’s responsibility and do not qualify for shipping-related compensation.


  • Force Majeure & Unforeseen Circumstances


    • Simply Nam shall not be held responsible for any failure or delay in performance resulting from events beyond its reasonable control ("Force Majeure Events"). This includes, but is not limited to:
  • Acts of God, including floods, earthquakes, storms, or other natural disasters;
  • acts of war, hostilities (whether war is declared or not), invasions, or acts of terrorism;
  • civil commotion, riots, strikes, lockouts, or other industrial actions;
  • epidemics, pandemics, quarantine restrictions, government-imposed lockdowns, or public health emergencies;
  • breakdowns in transportation or logistics infrastructure, or disruption of utility services;
  • governmental restrictions, regulations, embargoes, or any change in law or policy affecting the performance of contractual obligations.
    • In such instances, delivery and return processes may be significantly extended. These Force Majeure Events remain outside the liability of Simply Nam and does not entitle the Customer to immediate refunds or claims for damages.


  • Order Cancellation & Return to Origin (RTO)


    • Post-Dispatch Cancellations:

If an Order cancellation is requested after the Product has been dispatched, any applicable refund shall only be processed once the shipment has been successfully returned to Simply Nam’s warehouse and completion of quality verification of the returned Product. Simply Nam does not issue refunds for items while they are still in transit; physical return and inspection are mandatory prerequisites.

    • RTO Procedures:


If a shipment is flagged as Return to Origin (“RTO”) due to uncertain circumstances (incorrect address, unreachable contact, or failed delivery attempts), our support team will contact you. You may opt for a second delivery attempt (providing an alternative address) or a refund. Refunds for RTO cases are strictly subject to the package’s safe arrival back at our warehouse.


  • Damaged Arrivals & Replacement Policy


    • Given the nature of Simply Nam’s Products, which are engineered as single-assembly units that cannot be restored to their original shape post-repair, Simply Nam does not offer a repair warranty. However, customer satisfaction is Simply Nam’s key priority:


    • Dead on Arrival (DOA):


If a Product arrives damaged due to transit or a manufacturing defect, we offer a replacement-only policy, subject to the following conditions:.

  • Reporting Window: Customers must notify Simply Nam of the visible damage or defect within 48 (forty eight) hours of delivery.
  • Evidence Required: Reports must be accompanied by a clear unboxing videos and/or photographic evidence that demonstrates the defect or damage at the time of delivery.
  • Verification: Once the damage is verified by our team, we will arrange for a replacement of the same item.
    • Limitation of Liability:

Simply Nam shall not be obligated to replace Products where:

  • The Product has been used, altered, or tampered with after delivery; or
  • the damage or defect is reported after the expiry of the 48-hour reporting window.
  • returns or refunds shall not be permitted under any circumstances beyond this timeline or in the absence of adequate supporting evidence.
  • Non-Repairable Product Policy


    • Please be advised that all Products sold by Simply Nam are strictly non-repairable at any point in time. Due to the specialized nature and technical construction, they are designed as single-assembly units. Attempting to repair or dismantle the Product will result in the loss of its structural integrity and the Product will not retain its original shape, aesthetic, or functional precision. Simply Nam does not offer repair services and nor does it recommend third-party modifications.


  • Grievance Redressal & Policy Updates


    • In compliance with the Consumer Protection Act, 2019, and E-Commerce Rules, 2020, Customers may register concerns or grievances with the operating entity, Simply Nam:
  • Email: support@Simply Nam.com
  • Response Time: Within 48 business hours.
    • No Waiver:


Nothing in this policy limits the Customer’s statutory rights under applicable Indian laws. Simply Nam reserves the right to amend this policy from time to time, and changes shall be effective immediately upon publication on the Platform.


Capitalized terms used herein but not defined shall have the same meaning as ascribed to it under ‘Terms of Services.’